Is National Car Rental a public company?
No. National Car Rental is part of Enterprise Holdings, a privately held company principally owned by the Jack Taylor family of St. Louis.
I would like to talk to an National Car Rental customer service representative — who do I call?
For customer concerns and support you may call 1-800-468-3334. You can also find National Car Rental customer service contact information, as well as other National Car Rental numbers and email addresses on our Contact Us page
Are your rental locations franchises?
The majority of our rental car locations are company owned, with the remaining locations owned by licensees.
What is your business make-up?
National Car Rental is a premium, internationally recognized brand serving the daily rental needs of the frequent airport business traveler throughout the United States, Canada, Mexico, the Caribbean, Latin America, Asia and the Pacific Rim. National is part of a global strategic alliance with Europcar, creating the world’s largest car rental network.
How does the Emerald Club work?
Emerald Club® is National Car Rental's frequent renter program, which offers a host of travel benefits and unique services. With the Emerald Club aisle, members receive priority service as they bypass the rental counter and proceed directly to the car of their choice without waiting in line or completing any paperwork. In addition, members also enjoy special offers, travel discounts and exclusive reservation and member services hotline numbers.
Can I take a photo of a National Car Rental operation to accompany my story?
While we strive to do everything we can to provide assistance to the media, we do not allow photos of National Car Rental locations or employees to be taken to illustrate stories in which National Car Rental is not involved. If you have a photo request for a story that does include National Car Rental, please contact our Corporate Communications department and we will handle your request.
Can I have a copy of your annual report?
As part of a privately held company, National Car Rental does not distribute a public annual report.
How do I find out how to apply for a donation or a sponsorship from your company?
National Car Rental is part of Enterprise Holdings, which oversees the Enterprise Holdings Foundation. Please see the Foundation's guidelines on the Enterprise website.
What is National Car Rental's position on car rental excise taxes funding unrelated community projects like stadiums, arts centers and highways?
Car rental excise taxes have cost consumers and businesses billions of dollars since 1990. Yet there is no special benefit for car rental customers, nor is there a direct connection between renting a car and using these public facilities or programs. Such arbitrary taxation is blatantly unfair not only to out-of-towners, but also to local consumers and businesses. It also violates the "benefit principle," which holds that tax burdens should be assigned according to the benefits that taxpayers receive. As a result, federal legislation may be needed to prohibit discriminatory car rental excise taxes – and to protect the rights of consumers and businesses, whether they rent cars out of state or in their own hometown.
Local government authority – including "states' rights" – is a cornerstone of U.S. democracy. And we understand that cash-strapped municipal, county and state governments continue to look hard for revenue sources to fund worthwhile civic projects. However, as municipalities, counties and states carry out their critical role in protecting consumer and citizen rights, it is important that they extend that protection to all constituents, including car rental customers.
For more information, go to www.nbta.org/traveltaxes
What kinds of additional coverage does National Car Rental offer?
National Car Rental offers customers in most locations the option to purchase optional coverages to provide a level of protection should they be involved in an accident while driving a National Car Rental vehicle. The cost of these coverages varies by region. We suggest that all renters first check with their insurance provider to determine if the insurance coverage on their personal automobile extends to a rental car before making any decisions about which, if any, optional products to purchase.
The following are the optional products offered at most National Car Rental branches:
- Loss Damage Waiver — Covers varying costs of damages to the rental car if the vehicle is involved in an accident.
- Personal Accident Insurance — Covers medical and ambulance bills for the rental car driver and passengers.
- Roadside Assistance – Protection for flat tires, keys locked in the car and other on-location services.
- Supplemental Liability Insurance — Covers the cost of damages to a third party.
- Theft Protection — Covers personal items in the rental car.
How do I secure an interview with a local National Car Rental employee for a story?
All media requests — including requests for local interviews — must be handled through National Car Rental's Corporate Communications department at our headquarters in St. Louis, and we ask that members of the media contact us directly instead of first contacting local employees.
Why is your business named National Car Rental?
Our business was founded in 1947 by a group of 24 independent car rental operators. Because their operations were in locations across the country, they chose the name National Car Rental.
Do you sell your cars?
National Car Rental is owned by the Taylor family, which also owns Enterprise Rent-A-Car and Enterprise Car Sales. You can search used cars for sale nationwide from Enterprise Car Sales.
I cannot find any information about National Car Rental's profit numbers on your Web site — why?
As a privately held company, National Car Rental does not release financial information to the public.
What is the address of your Corporate Headquarters?
600 Corporate Park Drive
St. Louis, MO 63105
